Terms of service
1. Scope of application
The following terms and conditions apply to all orders placed by consumers and businesses through our online store.
A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business or profession. A business is any natural person or legal entity or a partnership with legal capacity that acts in the exercise of their trade, business or profession when entering into a legal transaction.
These terms and conditions also apply to future business relationships with companies without us having to refer to them again. If the company uses conflicting or supplementary general terms and conditions, their validity is hereby objected to; they will only become part of the contract if we have expressly agreed to them.
2. Contractual partner, conclusion of contract
The purchase contract is concluded with BE THE CHANGE INTERNATIONAL LLC. Swiss Health & Nutrition AG is responsible for collection.
By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the goods in the shopping cart by clicking the order button. Immediately after sending the order, you will receive another confirmation by email.
A binding contract can also come about as follows:
The language available for the conclusion of the contract is German.
We save the contract text and send you the order data and our terms and conditions by e-mail. You can also view and download the terms and conditions at any time here on this page. You can view your past orders in our customer login.
3. Delivery terms
We deliver worldwide. Details on shipping costs
Deliveries within the EU are made from our warehouse in Höchst (Austria). This means that no customs fees are incurred.
Deliveries within the USA are made via our warehouse in Switzerland. There are no customs fees up to an order value of US$ 800.00. US Customs and Border Protection
Product prices are quoted in the specified currency including VAT or sales tax. Exceptions are tax-exempt deliveries to delivery addresses outside Switzerland and the EU, as well as deliveries to companies outside Switzerland and Austria.
The minimum order value is CHF 05.00 (five Swiss francs).
Shipping costs will be added to the stated product prices. You can find out more about the shipping costs when you check out of the shopping cart.
We only deliver by mail order. It is only possible to pick up the goods by prior arrangement.
We do not deliver to parcel stations.
The delivery time within Switzerland and Europe is 2-4 working days, unless otherwise stated in the offer. For all other countries, the delivery time depends on the local customs authorities. You will be notified if delivery cannot be made within the specified delivery time. No claims for damages can be derived from a delay in delivery.
Should not all ordered products be in stock, BE THE CHANGE INTERNATIONAL LLC is entitled to make partial deliveries.
Should delivery of the goods fail due to the customer's fault despite three delivery attempts, BE THE CHANGE INTERNATIONAL LLC may withdraw from the contract. Any payments made will be refunded immediately.
All products offered will be shipped within the best-before date.
4. Payment
The following payment methods are available in our shop: credit card, Twint (Switzerland), Swissbilling (Switzerland), Google Pay (not available for all countries), Apple Pay (not available for all countries).
5. Right of withdrawal
Consumers are entitled to the statutory right of withdrawal as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal.
6. Retention of title
The goods remain our property until full payment has been received.
The following also applies to entrepreneurs: We reserve ownership of the goods until all claims arising from an ongoing business relationship have been settled. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale – irrespective of any combining or mixing of the reserved goods with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you fail to meet your payment obligations.
7. Subscriptions
When you purchase a subscription, you will receive recurring deliveries. These depend on the duration and frequency of the subscription you have selected. (Minimum term: 3 order cycles)
Your payment details are stored securely, and you will be charged for each of these deliveries, unless you opt to pay in advance.
Some subscriptions may automatically renew at the end of their term. If you do not want to renew a subscription, you can cancel it.
If you wish to cancel or change your subscription, you can do so at any time after the minimum term has expired. Your order confirmation emails contain links to your order. From there you can manage your subscription. You can also cancel your subscription in the “Subscriptions” section of your account after 3 order cycles.
8. Transport damage
If goods with obvious transport damage are delivered, please report such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or to contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you help us to be able to assert our own claims against the carrier or transport insurance.
9. Warranty and guarantees
Unless otherwise expressly agreed below, the statutory right of liability for defects shall apply.
For consumers, the limitation period for claims for defects in used goods is one year from delivery of the goods. For food and nutritional supplements, the period is also one year but only up to the expiry of the shelf life.
With regard to entrepreneurs, only our own information and the manufacturer's product descriptions that have been included in the contract shall be deemed to be an agreement on the nature of the goods.
If the delivered item is defective, we initially provide a warranty to companies, at our discretion, either by remedying the defect (rectification) or by delivering a defect-free item (replacement delivery).
The above restrictions and shortened deadlines do not apply to claims for damages caused by us, our legal representatives or agents:
- in the event of loss of life, physical injury or health impairment
- in the event of intentional or grossly negligent breach of duty or fraudulent intent
- violation of essential contractual obligations, the fulfillment of which is essential to the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
- within the framework of a guarantee promise, insofar as agreed
- insofar as the scope of application of the Product Liability Act is opened.
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the shop.
10. Liability
We shall always have unlimited liability for claims due to damages caused by us, our legal representatives or agents:
- in the event of injury to life, limb or health
- in the event of intentional or grossly negligent breach of duty
- in the event of a guarantee promise, if agreed
- insofar as the scope of application of the Product Liability Act is opened.
In the event of a breach of material contractual obligations, the fulfillment of which is essential to the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the amount of liability shall be limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.
We would like to explicitly point out that, due to different case law and interpretations by controlling bodies in different countries, we cannot guarantee that our advertising texts comply with the law. These are written to the best of our knowledge and belief, but the publication of formulations from www.bethechange.swiss or from info sheets is at your own risk.
11. Final provisions
The provisions of Swiss law apply to the collection of debts. The place of jurisdiction is CH-9016 St. Gallen. For matters relating to the content of the website, the place of jurisdiction is 19901 Dover, Delaware, USA.
If you have any questions, please do not hesitate to contact us at office@bethechange.swiss.