General terms and conditions of business

1. Scope

For all orders through our Online shop The following general terms and conditions (GTC) apply to consumers and entrepreneurs.

A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

These General Terms and Conditions also apply to entrepreneurs for future business relationships without us having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; They only become part of the contract if we have expressly agreed to this.

2. Contractual partner, conclusion of contract

The purchase contract is concluded with SWISS HEALTH & NUTRITION AG.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after submitting your order, you will receive another confirmation by email.

A binding contract can also be concluded beforehand as follows:

The language available for concluding the contract is German.

We save the contract text and send you the order details and our general terms and conditions by email. You can view and download the terms and conditions here on this page at any time. You can view your past orders in our customer login.

3. Delivery conditions

Delivery takes place worldwide. Details about shipping costs

Deliveries within the EU are made via our warehouse in Höchst (Austria). There are therefore no customs fees.

Deliveries within the USA are made via our warehouse in Switzerland. There are no customs fees for orders up to US$800.00. US Customs and Border Protection

The product prices are in the specified currency including VAT. Exceptions are tax-exempt deliveries to delivery addresses outside of Switzerland and the EU, as well as deliveries to companies outside of Switzerland and Austria.

The minimum order value is CHF 05.00 (five Swiss francs).

In addition to the stated product prices, there are shipping costs. You can find out more about the shipping costs when checking out the shopping cart.

We only deliver by mail. You can only collect the goods yourself if you register in advance.

We do not deliver to packet stations.

The delivery time within Switzerland and Europe is 2-4 days, unless otherwise stated in the offer. For all other countries, delivery time depends on the local customs authorities. You will be notified if delivery cannot be made within the specified delivery time. No claims for damages can be derived from a delay in delivery.

If not all ordered products are in stock, SWISS HEALTH & NUTRITION AG is entitled to make partial deliveries.

If the delivery of the goods fails due to the customer's fault despite three delivery attempts, SWISS HEALTH & NUTRITION AG can withdraw from the contract. Any payments made will be refunded immediately.

All products offered are shipped within the minimum shelf life (best before date).

4. Payment

The following payment methods are available to you in our shop: credit card, Twint (Switzerland), Swiss billing (Switzerland) , Google Pay (not available for all countries), Apple Pay (not available for all countries).

5. Right of withdrawal

Consumers have the statutory right of cancellation as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal.

6. Retention of title

The goods remain our property until full payment.

The following also applies to entrepreneurs: We reserve ownership of the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale to us in advance - regardless of whether the reserved goods are combined or mixed with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.

7. Subscriptions

When you purchase a subscription, you receive recurring deliveries. These depend on the duration and frequency of the subscription you have selected.

Your payment details will be stored securely and you will be charged for each such delivery unless you choose to pay in advance.

Some subscriptions may automatically renew at the end of their term. If you do not want to renew a subscription, you can cancel it.

If you would like to cancel or change your subscription, you can do so at any time. Your order confirmation emails contain links to your order. From there you can manage your subscription.

8. Transport damage

If goods are delivered with obvious transport damage, please report such errors to the delivery person as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or transport insurance company.

9. Warranty and Guarantees

Unless expressly agreed otherwise below, the statutory liability law applies.

For consumers, the limitation period for claims for defects in used items is one year from delivery of the goods. For food and nutritional supplements, one year also applies, but a maximum until the expiry date expires.

For entrepreneurs, only our own information and the manufacturer's product descriptions, which were included in the contract, are deemed to be an agreement regarding the quality of the goods.

If the delivered item is defective, we will first provide a warranty to entrepreneurs at our discretion by eliminating the defect (repair) or by delivering a defect-free item (replacement delivery).

The above restrictions and shortened deadlines do not apply to claims due to damage caused by us, our legal representatives or vicarious agents:

  • in case of injury to life, body or health
  • in the event of intentional or grossly negligent breach of duty or fraud
  • in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely (cardinal obligations)
  • as part of a guarantee promise, if agreed
  • as far as the scope of application of the Product Liability Act is opened.

Information about any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the shop.

10. Liability

We always have unlimited liability for claims due to damage caused by us, our legal representatives or vicarious agents:

  • in case of injury to life, body or health
  • in the event of intentional or grossly negligent breach of duty
  • with guarantee promises, if agreed
  • as far as the scope of application of the Product Liability Act is opened.


In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount of damage foreseeable at the time the contract was concluded limited, the occurrence of which must typically be expected.

Otherwise, claims for damages are excluded.

We would like to explicitly point out that due to different case law and interpretations by control bodies in different countries, we cannot guarantee that our advertising texts comply with the law. These have been written to the best of our knowledge and belief, but the publication of formulations from www.bethechange.swiss or information sheets is exclusively at your own risk.

11. Final provisions

The provisions of Swiss law apply. The place of jurisdiction is CH-9016 St. Gallen.

Don't hesitate to contact us if you have any questions office@bethechange.swiss to contact.